Terms of Service

Last Updated: November 8, 2024

Welcome to Abuzz Technologies. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing and using the Abuzz Technologies website (the "Website") or engaging our services, you accept and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

Abuzz Technologies provides managed IT services for property management firms, including but not limited to:

• On-site technical support
• Co-managed IT services
• Fully managed IT services
• Network and Wi-Fi infrastructure
• Endpoint protection and patch management
• Cloud backup services
• Vendor coordination
• Property management system (PMS) integration support

Specific services, terms, and service level agreements (SLAs) will be outlined in separate service agreements.

3. Use of Website

3.1 Permitted Use

You may use our Website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Scrape, harvest, or collect data from the Website
• Interfere with or disrupt the Website's operation
• Use the Website for any fraudulent or malicious purpose

3.2 User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

4. Intellectual Property

All content on this Website, including text, graphics, logos, images, software, and design, is the property of Abuzz Technologies or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

5. Service Agreements

Specific terms for IT services provided by Abuzz Technologies will be outlined in separate service agreements or statements of work (SOWs). In the event of a conflict between these Terms and a service agreement, the service agreement will prevail.

6. Payment Terms

Payment terms for services will be specified in your service agreement. Generally:

• Invoices are issued according to the billing schedule in your agreement
• Payment is due within the timeframe specified (typically 15-30 days)
• Late payments may incur fees or result in service suspension
• Disputed charges must be reported within 15 days of the invoice date

7. Service Availability and Support

We strive to provide reliable services, but we do not guarantee uninterrupted service availability. Service levels, response times, and support hours will be specified in your service agreement.

Scheduled maintenance will be communicated in advance when possible. Emergency maintenance may occur without prior notice.

8. Data and Privacy

Our collection and use of your personal information is governed by our Privacy Policy. When providing IT services, we may have access to your data. We will:

• Treat your data as confidential
• Implement appropriate security measures
• Use your data only as necessary to provide services
• Comply with applicable data protection laws

You retain ownership of your data. We may retain backups for a reasonable period as outlined in your service agreement.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our business relationship. This obligation survives termination of services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Abuzz Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from services provided shall not exceed the amount paid by you for services in the 12 months preceding the claim
• We are not liable for losses caused by factors beyond our reasonable control
• We are not responsible for third-party products, services, or vendors

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

11. Warranties and Disclaimers

We provide services using reasonable skill and care. However:

• THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• We do not warrant that services will be error-free or uninterrupted
• We are not responsible for the accuracy or reliability of third-party content or services

12. Indemnification

You agree to indemnify and hold harmless Abuzz Technologies, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Your negligence or misconduct

13. Termination

Either party may terminate services according to the terms specified in your service agreement. Typically:

• Either party may terminate with written notice (usually 30-90 days)
• We may terminate immediately for non-payment or breach of terms
• Upon termination, you remain responsible for payment of services rendered
• We will assist with transition and data return as specified in your agreement

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this Website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved through:

• Negotiation: First, we'll attempt to resolve disputes informally
• Mediation: If negotiation fails, disputes may be submitted to mediation
• Arbitration or Court: Unresolved disputes may be submitted to binding arbitration or the courts of Pennsylvania

16. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, acts of government, terrorism, labor disputes, or Internet service disruptions.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Abuzz Technologies regarding use of our Website and services.

19. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

21. Contact Information

If you have questions about these Terms, please contact us:

Abuzz Technologies
Philadelphia, PA
Phone: (215) 600-0349